Frequently Asked Questions.

Question 1

What is Growalty?

Answer

Growalty is a digital loyalty platform designed for coffee shops, restaurants, and small businesses. It lets you create your own loyalty programme with digital cards, stamps, and custom rewards — no apps or special equipment required. Your customer scans a QR code and instantly gets their loyalty card on their phone.

Question 2

How does Growalty benefit my business?

Answer

Growalty helps increase customer retention, boost visit frequency, and gain valuable insights into purchasing behaviour. Businesses using digital loyalty programmes report up to 30% more recurring revenue. Plus, with the card on your customer's phone, your brand stays top of mind.

Question 3

What types of businesses can use Growalty?

Answer

Growalty is perfect for any business that wants to retain recurring customers: coffee shops, bakeries, restaurants, barbershops, ice cream parlors, clothing stores, gyms, yoga studios, laundromats, and more. If your business has customers who come back, Growalty helps you reward them and increase their visit frequency.

Question 4

How is Growalty different from other loyalty apps?

Answer

Unlike other platforms, Growalty doesn't require your customers to download any app. The digital loyalty card is added directly to Apple Wallet or Google Wallet, meaning zero friction for the customer. Plus, setup takes less than 10 minutes and the card design is fully customizable with your brand.

Question 5

Does Growalty work without an internet connection?

Answer

The customer's digital card works offline once it's saved to Apple Wallet or Google Wallet, since the QR code is stored locally on their phone. To register stamps and manage the programme from the business dashboard, you do need an active internet connection.

Question 6

In which countries is Growalty available?

Answer

Growalty is available worldwide. You can create your loyalty programme from any country, and your customers can use their digital cards regardless of their location. The platform is available in Spanish, English, Portuguese, French, German, Italian, Turkish, Swedish, Slovenian, Romanian, Polish, and Thai.

Question 7

How long does it take to set up Growalty?

Answer

The initial setup of Growalty takes less than 10 minutes. Just sign up, fill in your business details, customise your loyalty card design, and define how many stamps a customer needs to earn their reward. Our guided process walks you through it step by step.

Question 8

Do I need any special equipment to use Growalty?

Answer

No, Growalty works with the devices you already have. You only need a smartphone or tablet to access your business dashboard and scan your customers' QR codes. There's no need to buy scanners, printers, or any additional hardware.

Question 9

How do I customise my loyalty programme?

Answer

From the Growalty dashboard, you can customise the logo, colours, and design of your digital card to reflect your brand identity. You also define the number of stamps needed for the reward, the type of reward (free product, discount, etc.), and the points of sale where stamps can be collected.

Question 10

Can I change the rewards or settings after creating the programme?

Answer

Yes, you can modify your loyalty programme at any time from the admin dashboard. You can change the reward, adjust the number of stamps required, update the card design, or add new points of sale. Changes apply immediately without affecting already-issued cards.

Question 11

How many stamps can I set per card?

Answer

You can set any number of stamps you prefer for your loyalty programme. The most common is between 5 and 12 stamps per reward, but it depends on your business model. A coffee shop might choose 8 stamps for a free coffee, while a restaurant might opt for 5 visits for a free dessert.

Question 12

How do I add points of sale to my programme?

Answer

From the admin dashboard, you can create multiple points of sale, each with its own QR code. This is ideal if you have more than one location or if you want different employees to register stamps from separate devices. Each point of sale has its own unique QR code that customers scan at the time of purchase.

Question 13

How do customers register for the programme?

Answer

Customers register by scanning your point of sale's QR code with their phone camera. This takes them to a page where they enter their name, email, and phone number to create their digital loyalty card. The entire process takes less than 30 seconds and they don't need to download any app.

Question 14

Do customers need to download an app?

Answer

No, that's one of Growalty's biggest advantages. Customers don't need to download any application. Their digital loyalty card is added directly to Apple Wallet (iPhone) or Google Wallet (Android), where they can check it at any time alongside their other cards and digital passes.

Question 15

How does it work with Apple Wallet and Google Wallet?

Answer

When a customer creates their loyalty card, they can add it to Apple Wallet or Google Wallet with a single tap. The card shows their stamp progress, business details, and a personal QR code. Each time they return to the business, they just show their wallet QR code to get a new stamp registered.

Question 16

What happens if a customer loses or changes their phone?

Answer

If a customer loses their phone or switches devices, they can recover their card by accessing the original programme link or scanning the point of sale QR code again. Their stamps and progress are linked to their account, not their device, so nothing is lost.

Question 17

Can customers have cards from multiple businesses?

Answer

Yes, customers can have loyalty cards from all businesses that use Growalty. Each card is saved independently in their Apple Wallet or Google Wallet, and they can accumulate stamps and rewards in each one separately.

Question 18

How do customers redeem their rewards?

Answer

When a customer completes all the stamps on their card, they automatically receive their available reward. When visiting the business, they show their digital card from their wallet and the merchant can verify and redeem the reward from the admin dashboard. It's a simple and quick process for both the customer and the business.

Question 19

Can customers see their progress and rewards?

Answer

Yes, customers can check their digital loyalty card at any time from Apple Wallet or Google Wallet. There they can see how many stamps they've accumulated, how many they need for the reward, and the business's contact details. They also receive notifications when they're close to completing their card.

Question 20

How does Growalty protect my customers' data?

Answer

Growalty uses bank-grade encryption and HTTPS protocols to protect all data in transit and at rest. Customer data is stored securely and we comply with applicable data protection regulations. Only the minimum data necessary for the loyalty programme's operation is collected.

Question 21

What data is collected from customers?

Answer

Growalty collects only the information necessary for the loyalty programme: the customer's name, email, and phone number. Stamp and reward activity is also recorded. No location data, browsing history, or financial information is collected from customers.

Question 22

Is Growalty GDPR compliant?

Answer

Yes, Growalty is designed to comply with the General Data Protection Regulation (GDPR) of the European Union. Customers give explicit consent when registering, can request deletion of their data at any time, and as a merchant you have access to tools to manage these requests.

Question 23

Can I delete a customer's data?

Answer

Yes, from the admin dashboard you can manage your customers' data. If a customer requests that you delete their information, you can do so directly. This complies with the right to erasure established by data protection regulations such as GDPR.

Question 24

What kind of support does Growalty offer?

Answer

We offer support by email and live chat during business hours. We also have a knowledge base available 24/7 with detailed guides, tutorials, and frequently asked questions. Our support team responds within 24 hours and accompanies you throughout the entire implementation process.

Question 25

Is Growalty free?

Answer

Growalty offers a free plan that lets you create your loyalty programme and start retaining customers at no cost. This plan includes all essential features: digital cards, stamps, rewards, and access to the admin dashboard. For advanced features and higher volume, we offer premium plans.

Question 26

Is there a free trial?

Answer

Yes, you can try Growalty for free with no commitment. No credit card is required to get started. Create your loyalty programme, customise your card, and start using it with your customers to see results before deciding if you want to access premium features.

Question 27

What payment methods are available?

Answer

We accept major international credit and debit cards (Visa, Mastercard, American Express). Payments are processed securely and you can cancel at any time. There are no hidden fees or cancellation charges.

Question 28

Are there long-term contracts?

Answer

No, Growalty has no long-term contracts or cancellation clauses. You can use the service month to month and cancel whenever you want without penalty. We believe the best way to retain you as a customer is to offer a product that truly works for you.

Question 29

How does the digital card work with Apple Wallet?

Answer

Growalty's loyalty card integrates natively with Apple Wallet on iPhones and Apple Watch. When a customer creates their card, they can add it with a single tap and access it from the same app where they keep their boarding passes, tickets, and other passes. The card updates automatically when they accumulate stamps.

Question 30

How does the digital card work with Google Wallet?

Answer

On Android devices, the Growalty card is added to Google Wallet natively. The customer finds it alongside their other digital cards and can access it quickly. Just like with Apple Wallet, the card shows updated stamp progress and the customer's personal QR code.

Question 31

How does the QR code work?

Answer

Growalty uses QR codes at two moments: first, the business has a QR at its point of sale that new customers scan to create their card. Second, each customer has a personal QR on their digital card that they show to the business each time they visit to get a stamp registered. It's fast, hygienic, and requires no physical contact.

Question 32

Can I customise the digital card design?

Answer

Yes, you can customise your loyalty card with your business logo, brand colours, and the information you want to display. The card reflects your business's visual identity in both Apple Wallet and Google Wallet, reinforcing brand recognition every time the customer sees it on their phone.

Question 33

What metrics can I see in Growalty?

Answer

The Growalty dashboard shows you key metrics for your loyalty programme: number of registered customers, stamps given, rewards redeemed, visit frequency, and activity trends. This data helps you understand your customers' behaviour and make better decisions for your business.

Question 34

Are reports in real time?

Answer

Yes, the Growalty admin dashboard updates in real time. Every time a customer scans their QR code and receives a stamp, you see it reflected immediately in your metrics. This lets you monitor your loyalty programme's activity instantly and react quickly.

Question 35

Can I export my programme's data?

Answer

Yes, you can export your loyalty programme data from the admin dashboard. This includes customer information, stamp history, and rewards. Data is exported in spreadsheet-compatible formats so you can analyse it however you prefer.

Question 36

Can I send notifications to my customers through Growalty?

Answer

This is a feature under development. In future versions, Growalty will allow businesses to send personalised reminders and promotions to customers who have their digital card. Notifications will arrive directly to the customer's wallet, ensuring high visibility without relying on third-party apps.

Question 37

Will there be integration with point of sale (POS) systems?

Answer

Yes, we are working on integrations with major point of sale systems so you can register stamps automatically when processing a sale. This will eliminate the need to scan the QR manually and make the experience even smoother for your team and your customers.

Question 38

Does Growalty have an API for custom integrations?

Answer

We are developing an API that will allow businesses with more advanced needs to integrate Growalty with their own systems. This will include endpoints to manage customers, stamps, and rewards programmatically. If you have specific integration needs, contact us and we'll keep you informed of our progress.

Question 39

What is Growalty?

Answer

Growalty is a digital loyalty platform designed for coffee shops, restaurants, and small businesses. It lets you create your own loyalty programme with digital cards, stamps, and custom rewards — no apps or special equipment required. Your customer scans a QR code and instantly gets their loyalty card on their phone.

Question 40

How does Growalty benefit my business?

Answer

Growalty helps increase customer retention, boost visit frequency, and gain valuable insights into purchasing behaviour. Businesses using digital loyalty programmes report up to 30% more recurring revenue. Plus, with the card on your customer's phone, your brand stays top of mind.

Question 41

What types of businesses can use Growalty?

Answer

Growalty is perfect for any business that wants to retain recurring customers: coffee shops, bakeries, restaurants, barbershops, ice cream parlors, clothing stores, gyms, yoga studios, laundromats, and more. If your business has customers who come back, Growalty helps you reward them and increase their visit frequency.

Question 42

How is Growalty different from other loyalty apps?

Answer

Unlike other platforms, Growalty doesn't require your customers to download any app. The digital loyalty card is added directly to Apple Wallet or Google Wallet, meaning zero friction for the customer. Plus, setup takes less than 10 minutes and the card design is fully customizable with your brand.

Question 43

Does Growalty work without an internet connection?

Answer

The customer's digital card works offline once it's saved to Apple Wallet or Google Wallet, since the QR code is stored locally on their phone. To register stamps and manage the programme from the business dashboard, you do need an active internet connection.

Question 44

In which countries is Growalty available?

Answer

Growalty is available worldwide. You can create your loyalty programme from any country, and your customers can use their digital cards regardless of their location. The platform is available in Spanish, English, Portuguese, French, German, Italian, Turkish, Swedish, Slovenian, Romanian, Polish, and Thai.

Question 45

How long does it take to set up Growalty?

Answer

The initial setup of Growalty takes less than 10 minutes. Just sign up, fill in your business details, customise your loyalty card design, and define how many stamps a customer needs to earn their reward. Our guided process walks you through it step by step.

Question 46

Do I need any special equipment to use Growalty?

Answer

No, Growalty works with the devices you already have. You only need a smartphone or tablet to access your business dashboard and scan your customers' QR codes. There's no need to buy scanners, printers, or any additional hardware.

Question 47

How do I customise my loyalty programme?

Answer

From the Growalty dashboard, you can customise the logo, colours, and design of your digital card to reflect your brand identity. You also define the number of stamps needed for the reward, the type of reward (free product, discount, etc.), and the points of sale where stamps can be collected.

Question 48

Can I change the rewards or settings after creating the programme?

Answer

Yes, you can modify your loyalty programme at any time from the admin dashboard. You can change the reward, adjust the number of stamps required, update the card design, or add new points of sale. Changes apply immediately without affecting already-issued cards.

Question 49

How many stamps can I set per card?

Answer

You can set any number of stamps you prefer for your loyalty programme. The most common is between 5 and 12 stamps per reward, but it depends on your business model. A coffee shop might choose 8 stamps for a free coffee, while a restaurant might opt for 5 visits for a free dessert.

Question 50

How do I add points of sale to my programme?

Answer

From the admin dashboard, you can create multiple points of sale, each with its own QR code. This is ideal if you have more than one location or if you want different employees to register stamps from separate devices. Each point of sale has its own unique QR code that customers scan at the time of purchase.

Question 51

How do customers register for the programme?

Answer

Customers register by scanning your point of sale's QR code with their phone camera. This takes them to a page where they enter their name, email, and phone number to create their digital loyalty card. The entire process takes less than 30 seconds and they don't need to download any app.

Question 52

Do customers need to download an app?

Answer

No, that's one of Growalty's biggest advantages. Customers don't need to download any application. Their digital loyalty card is added directly to Apple Wallet (iPhone) or Google Wallet (Android), where they can check it at any time alongside their other cards and digital passes.

Question 53

How does it work with Apple Wallet and Google Wallet?

Answer

When a customer creates their loyalty card, they can add it to Apple Wallet or Google Wallet with a single tap. The card shows their stamp progress, business details, and a personal QR code. Each time they return to the business, they just show their wallet QR code to get a new stamp registered.

Question 54

What happens if a customer loses or changes their phone?

Answer

If a customer loses their phone or switches devices, they can recover their card by accessing the original programme link or scanning the point of sale QR code again. Their stamps and progress are linked to their account, not their device, so nothing is lost.

Question 55

Can customers have cards from multiple businesses?

Answer

Yes, customers can have loyalty cards from all businesses that use Growalty. Each card is saved independently in their Apple Wallet or Google Wallet, and they can accumulate stamps and rewards in each one separately.

Question 56

How do customers redeem their rewards?

Answer

When a customer completes all the stamps on their card, they automatically receive their available reward. When visiting the business, they show their digital card from their wallet and the merchant can verify and redeem the reward from the admin dashboard. It's a simple and quick process for both the customer and the business.

Question 57

Can customers see their progress and rewards?

Answer

Yes, customers can check their digital loyalty card at any time from Apple Wallet or Google Wallet. There they can see how many stamps they've accumulated, how many they need for the reward, and the business's contact details. They also receive notifications when they're close to completing their card.

Question 58

How does Growalty protect my customers' data?

Answer

Growalty uses bank-grade encryption and HTTPS protocols to protect all data in transit and at rest. Customer data is stored securely and we comply with applicable data protection regulations. Only the minimum data necessary for the loyalty programme's operation is collected.

Question 59

What data is collected from customers?

Answer

Growalty collects only the information necessary for the loyalty programme: the customer's name, email, and phone number. Stamp and reward activity is also recorded. No location data, browsing history, or financial information is collected from customers.

Question 60

Is Growalty GDPR compliant?

Answer

Yes, Growalty is designed to comply with the General Data Protection Regulation (GDPR) of the European Union. Customers give explicit consent when registering, can request deletion of their data at any time, and as a merchant you have access to tools to manage these requests.

Question 61

Can I delete a customer's data?

Answer

Yes, from the admin dashboard you can manage your customers' data. If a customer requests that you delete their information, you can do so directly. This complies with the right to erasure established by data protection regulations such as GDPR.

Question 62

What kind of support does Growalty offer?

Answer

We offer support by email and live chat during business hours. We also have a knowledge base available 24/7 with detailed guides, tutorials, and frequently asked questions. Our support team responds within 24 hours and accompanies you throughout the entire implementation process.

Question 63

Is Growalty free?

Answer

Growalty offers a free plan that lets you create your loyalty programme and start retaining customers at no cost. This plan includes all essential features: digital cards, stamps, rewards, and access to the admin dashboard. For advanced features and higher volume, we offer premium plans.

Question 64

Is there a free trial?

Answer

Yes, you can try Growalty for free with no commitment. No credit card is required to get started. Create your loyalty programme, customise your card, and start using it with your customers to see results before deciding if you want to access premium features.

Accepted Answer

We accept major international credit and debit cards (Visa, Mastercard, American Express). Payments are processed securely and you can cancel at any time. There are no hidden fees or cancellation charges.

Accepted Answer

No, Growalty has no long-term contracts or cancellation clauses. You can use the service month to month and cancel whenever you want without penalty. We believe the best way to retain you as a customer is to offer a product that truly works for you.

Accepted Answer

Growalty's loyalty card integrates natively with Apple Wallet on iPhones and Apple Watch. When a customer creates their card, they can add it with a single tap and access it from the same app where they keep their boarding passes, tickets, and other passes. The card updates automatically when they accumulate stamps.

Accepted Answer

On Android devices, the Growalty card is added to Google Wallet natively. The customer finds it alongside their other digital cards and can access it quickly. Just like with Apple Wallet, the card shows updated stamp progress and the customer's personal QR code.

Accepted Answer

Growalty uses QR codes at two moments: first, the business has a QR at its point of sale that new customers scan to create their card. Second, each customer has a personal QR on their digital card that they show to the business each time they visit to get a stamp registered. It's fast, hygienic, and requires no physical contact.

Accepted Answer

Yes, you can customise your loyalty card with your business logo, brand colours, and the information you want to display. The card reflects your business's visual identity in both Apple Wallet and Google Wallet, reinforcing brand recognition every time the customer sees it on their phone.

Accepted Answer

The Growalty dashboard shows you key metrics for your loyalty programme: number of registered customers, stamps given, rewards redeemed, visit frequency, and activity trends. This data helps you understand your customers' behaviour and make better decisions for your business.

Accepted Answer

Yes, the Growalty admin dashboard updates in real time. Every time a customer scans their QR code and receives a stamp, you see it reflected immediately in your metrics. This lets you monitor your loyalty programme's activity instantly and react quickly.

Accepted Answer

Yes, you can export your loyalty programme data from the admin dashboard. This includes customer information, stamp history, and rewards. Data is exported in spreadsheet-compatible formats so you can analyse it however you prefer.

Accepted Answer

This is a feature under development. In future versions, Growalty will allow businesses to send personalised reminders and promotions to customers who have their digital card. Notifications will arrive directly to the customer's wallet, ensuring high visibility without relying on third-party apps.

Accepted Answer

Yes, we are working on integrations with major point of sale systems so you can register stamps automatically when processing a sale. This will eliminate the need to scan the QR manually and make the experience even smoother for your team and your customers.

Accepted Answer

We are developing an API that will allow businesses with more advanced needs to integrate Growalty with their own systems. This will include endpoints to manage customers, stamps, and rewards programmatically. If you have specific integration needs, contact us and we'll keep you informed of our progress.

Cargando preguntas frecuentes...

Frequently Asked Questions.

Still have questions?.

Cargando preguntas frecuentes...

Frequently Asked Questions.

About Growalty

Setup and implementation

Customer usage

Security and support

Pricing and plans

Digital cards and wallet

Metrics and reports

Integrations and future features

Still have questions?.

About Growalty

Setup and implementation

Customer usage

Security and support

Pricing and plans

Digital cards and wallet

Metrics and reports

Integrations and future features